1. Overview

DeskFlow LLC (“DeskFlow”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how DeskFlow collects, uses, and safeguards information when you use DeskFlow’s website and services.

2. Information We Collect

DeskFlow may collect information that you provide directly, such as your name, email address, phone number, or business information. We may also collect communication data such as call metadata, SMS conversations, and customer inquiries handled through the DeskFlow platform. Additionally, technical information such as IP address, browser type, device information, and website usage data may be collected to help operate and improve our services.

3. Use of Information

DeskFlow uses collected information to provide and operate our services, respond to customer inquiries, improve platform performance, maintain service security, and comply with legal obligations.

4. Messaging

DeskFlow may send SMS messages in response to customer inquiries or missed calls on behalf of participating businesses. Message frequency may vary. Standard message and data rates may apply. Recipients may opt out of messages at any time by replying STOP.

5. Data Sharing

DeskFlow does not sell personal information. Information may be shared with trusted third-party providers that help operate our services, including telecommunications providers and cloud infrastructure partners.

6. Data Security

DeskFlow uses reasonable administrative and technical safeguards designed to protect information from unauthorized access, misuse, or disclosure.

7. Data Retention

DeskFlow retains information only for as long as necessary to provide services, maintain platform functionality, and comply with applicable legal obligations.

8. Third-Party Services

DeskFlow relies on third-party telecommunications and infrastructure providers to deliver services. These providers may process communications data as necessary to operate the DeskFlow platform.

9. Contact Information

DeskFlow LLC
hello@trydeskflow.com
https://trydeskflow.com