1. Overview

DeskFlow LLC (“DeskFlow”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how DeskFlow collects, uses, and safeguards information when you use DeskFlow’s website and services.

2. Information We Collect

DeskFlow may collect information that you provide directly, such as your name, email address, phone number, or business information. We may also collect communication data such as call metadata, SMS conversations, and customer inquiries handled through the DeskFlow platform. Additionally, technical information such as IP address, browser type, device information, and website usage data may be collected to help operate and improve our services.

3. Use of Information

DeskFlow uses collected information to provide and operate our services, respond to customer inquiries, improve platform performance, maintain service security, and comply with legal obligations.

4. Messaging

DeskFlow may send SMS messages in response to customer-initiated interactions, such as service requests or inquiries. During the call, before any SMS message is sent, the customer is informed that they will receive a text message related to their request, including appointment confirmations, reminders, and service updates. The customer must provide explicit verbal consent to receive this message before any SMS is sent. These messages are strictly transactional and only sent in response to a customer’s request or interaction. Message frequency varies depending on the customer’s interaction with the business. Message and data rates may apply. Recipients may opt out of messages at any time by replying STOP. For assistance, reply HELP or contact hello@trydeskflow.com. DeskFlow does not send marketing or promotional SMS messages.

5. Data Sharing

DeskFlow does not sell personal information. SMS opt-in information and phone numbers collected for messaging purposes are not shared with third parties for marketing or promotional purposes. Information may be shared with trusted third-party providers that help operate our services, including telecommunications providers and cloud infrastructure partners.

6. Data Security

DeskFlow uses reasonable administrative and technical safeguards designed to protect information from unauthorized access, misuse, or disclosure.

7. Data Retention

DeskFlow retains information only for as long as necessary to provide services, maintain platform functionality, and comply with applicable legal obligations.

8. Third-Party Services

DeskFlow relies on third-party telecommunications and infrastructure providers to deliver services. These providers may process communications data as necessary to operate the DeskFlow platform.

9. Contact Information

DeskFlow LLC
hello@trydeskflow.com
https://trydeskflow.com